Mobile: Click here  to be redirected to your device's app store.

Television: The Turning Point app is available to download on the following SmartTV devices:

• Roku
• Samsung TV
• LG TV
• Apple TV

The Turning Point app is available on:

• Mobile:
• iOS
• Android
• OTT:
• Roku
• Samsung TV
• LG TV
• Apple TV
• Web:
• https://www.turningpointplus.org

Note: Restrictions may apply on any or all of these platforms to users outside of the United States.

Yes, the Turning Point app is absolutely free to download.

You can find the current radio and TV series on the Home screen of the app, and they are located near the top of the screen. Radio broadcasts are in the “On Radio” row, weekday TV broadcasts are in the “On Weekday Television” row, and weekend TV broadcasts are in the “On Weekend Television” row.

You can find the last 30 daily devotions on the Home screen of the app, located near the top of the screen. Look for the “Daily Devotions” row.

Note: Currently, the Daily Devotions are only available on the mobile app.

If you have turned on automatic updates on your device settings, then you will not need to manually update the Turning Point app; it will automatically update when a new version is made live.

For guidance on manually updating apps, please see the links below:

• iOS
• Android
• Roku
• Samsung TV
• LG TV
• Apple TV

First, minimize the media player screen by tapping on the arrow located at the top left side of the media screen.

The media player will then move to the bottom of the app screen. Swipe down on the player to exit out of the media item completely.

Yes. On the media player screen, swipe up from the bottom of the app. This will minimize the Turning Point app, allowing you to access other apps on your mobile device while the media continues playing in the background.

For video items, the media player will remain open and minimized so that you can continue watching. For audio items, the media player will be hidden while the audio continues playing.

To stop a media item from playing in the background, return to the Turning Point app and close the media player screen.

Closed captions are available on mobile and OTT on video broadcast messages.

Please note that captions are not available on audio messages or on TurningPoint+ content.

To turn on captions

Mobile

• Open the media player screen and select the 3-dots menu on the top right of the screen.
• Select the CC option.

OTT

• Go to the Profile screen and select App Settings.
• Switch the Captions option to “On.”

Any given downloaded message will remain available for the duration that it is streamable on the Turning Point app.

For example, if you have downloaded a radio, weekend TV, or weekday TV broadcast, it will be available for approximately 30 days. This is due to our broadcast messages being streamable from the app for 30 days after the air date.

Our TurningPoint+ content does not have an expiration date for streaming. If you are subscribed to TurningPoint+ and have downloaded a TurningPoint+ message, you can anticipate it being available to you indefinitely. However, if for any reason the item you have downloaded needs to be removed from TurningPoint+, you will no longer have access to it after that time.

Yes, the playback speed can be adjusted on the mobile and OTT app. The playback speed options are 1.25, 1.5, or 2 times faster than the normal speed. Please note that we do not have any speed options that go slower than the normal speed.

To adjust playback speed:

Mobile

• Open the media player screen and select the 3-dots menu at the top right of the screen.
• Select “Playback Rate.”
• Select your preferred playback speed option.

OTT

• On the media player screen, select the Settings option (the Gear icon) located at the top left of the screen.
• Select your preferred playback speed option.
• Note: To adjust the playback speed of all media items, go to the Profile screen and select App Settings.

OTT stands for Over the Top streaming, and it refers to streaming (or playing) content from your television using an Internet connection (versus a cable connection).

Well-known examples of OTT streaming platforms include Roku devices and Apple TVs. Common OTT apps include Netflix and Hulu.

Yes. Chromecast and AirPlay are both available on the mobile app.

To access these streaming devices, open the media player screen and select the 3-dots menu at the top right of the screen. From there, you can select Chromecast or AirPlay.

The Turning Point app looks and behaves a bit differently depending on the platform, but these differences are overall minimal.

Here are the most notable differences:

• Download capability is only available on iOS and Android.
• Daily devotions are only available on iOS and Android.
• You cannot log in to your Turning Point account directly from OTT. A QR code and 4-digit code are displayed on OTT that allow you to log in to your account on OTT using your mobile device or desktop computer.

TurningPoint+ is the online streaming service of Dr. David Jeremiah and Turning Point ministries. It is structured like many other streaming platforms you may be familiar with, such as Netflix, Disney+, or Apple TV+.

On TurningPoint+, you have access to more than 1,200 of Dr. David Jeremiah's timeless, Bible-based sermons. And they are available anytime, anywhere from your phone, computer, or smart TV.

In today's world, online access to ministry resources is just as essential as radio or TV access. It is estimated that more than three million people stream content from notable streaming platforms—and we expect that number to only grow as time goes on. So expaning the presence of sound Bible content online through TurningPoint+ is something we consider to be critical, and we are excited to reach even more people in this ever-changing world with the unchanging Word of God.

TurningPoint+ is available for an automatic monthly gift of any amount!

To sign up for TurningPoint+ by enrolling in our auto-giving program, please visit turningpointplus.org or open the Turning Point app and select the TurningPoint+ icon.

If you are already enrolled in auto-giving OR a Bible Strong partner, you do not need to sign up for TurningPoint+; you will have access to the service now!

Note: To access TurningPoint+ content, you are required to create a free Turning Point account if you have not already created one. If you are enrolling in auto-giving online, an account will be automatically created for you during the signup process. Click here to create a Turning Point account now.

ONLINE

• https://www.turningpointplus.org

Don't have the Turning Point app yet? Download the app here..

OTT

• Roku
• Samsung TV
• LG TV
• Coming Soon!Apple TV

To access TurningPoint+ on OTT, download the Turning Point app to your TV and look for the TurningPoint+ icon on the left side of the screen.

What does OTT mean?OTT stands for Over the Top streaming platform, and it generally refers to platforms that deliver content over the Internet, as opposed to cable. Examples of OTT services include Netflix, Hulu, and Spotify.

Yes! TurningPoint+ is available to all of our Bible Strong partners, regardless of whether they donate through auto-giving. You do not need to sign up for TurningPoint+ or change your giving method; simply log in to your Turning Point account, and the content will be available for you to enjoy.

Interested in becoming a Bible Strong partner? Learn more here.

Yes, TurningPoint+ is available internationally through our website and OTT app. Note: Access to TurningPoint+ on the mobile app is limited to the U.S. version only.

There is no minimum amount required for your monthly auto-giving in order to qualify for TurningPoint+.

To ensure that your contribution goes to the needs and mission of the ministry, we do recommend a minimum monthly giving amount of at least $2.00, as this will help cover processing fees and labor costs.

If for any reason we are unable to process one of your monthly donations, in good faith we will attempt to contact you by phone and/or email to resolve the matter. As best as we can control it, access to TurningPoint+ will not be immediately revoked after an initial decline.

Please note that if your automatic donation is processed directly through the mobile app, then Apple or Google reserves the right to cancel your TurningPoint+ subscription after one failed monthly donation attempt.

If you have any concerns about missing a donation or having your TurningPoint+ access removed, we encourage you to contact info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday through Friday, 6 a.m. to 3:30 p.m. PST), where a representative will be happy to assist you.

Here are some action steps you can take to troubleshoot this issue:

1. Make sure your Internet connection is strong. Try testing a couple other apps to see if they are also running slowly or not loading, as this could indicate an issue with the Internet connection, not the app.
2. Make sure you are running the latest version of the app. The easiest way to do this is by uninstalling and reinstalling the app.
3. Make sure you have installed the latest Operating System version on your device. Older OS versions can potentially affect app performance.
4. Clear your cached data. Please be advised: Clearing your cached data can result in data loss, such as login status and media progress (specific to the Turning Point app only). Do not do this step if you are not comfortable with losing any data from the app.
1. To clear cached data, go to the Profile screen and select App Settings.
2. Go to “Clear Cached Data” and select the Trash icon.
3. A pop-up will ask you to confirm that you want to delete your cached data.

If the app is still not working properly after you have taken these steps, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST). To help us assist you as effectively as possible, we ask that you include as many of the following details as you can in your communication with us:

• What platform are you on? (e.g. iOS, Roku, Web, etc.)
• What is your device brand and model?
• What browser are you using? (If applicable)
• Are you getting an error message? If so, what does it say?
• A detailed explanation of the issue
• Can you send us a screenshot or video of the problem you are encountering?

To get the most relevant search results, it is best to use exact phrasing, or limit your search to one unique term.

Avoid using apostrophes or quotation marks, as this may break the search and not yield you any results.

If you are still having troubles with the app search, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST).

TurningPoint+ content is only available to users who are:

• Actively enrolled in our monthly auto-giving program;
• Actively enrolled in our Bible Strong program;
• Subscribed to TurningPoint+ through their mobile app.

1. Are you logged in to the app? Make sure you are logged in to your Turning Point account. If you are logged in and unable to access TurningPoint+, try logging out and logging back in to trigger an update to your account.

2. Did you subscribe to TurningPoint+ from the mobile app? To confirm you are actively subscribed from the app, please go to your device settings and open your Subscriptions. You should see a list of both Active and Inactive subscriptions. Make sure that TurningPoint+ is listed in your Active subscriptions.

If you still need assistance with accessing TurningPoint+, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST). To help us assist you as effectively as possible, please include as many of the following details as you can in your communication with us:

• The email address associated with your Turning Point account.
• How did you initially access TurningPoint+?
• Automatic monthly gift
• Subscribed via mobile app
• Bible Strong Partner
• How did you discover you don’t have access to TurningPoint+?

You can find your downloaded items on the Home screen in the "For You" row, as well as the Profile screen under "My Downloads."

Still can't find your downloaded items?

• Make sure you are on the mobile app. As a reminder, downloads are only available on mobile platforms, not OTT or web.
• Are you logged in to the app? Make sure you are logged in to your Turning Point account, as this is required before accessing downloaded items.
• Are you on a different device? Downloaded content will not transfer between devices. For example, if I download a radio message on my iPhone, it will not be downloaded on my iPad.
• Was the missing item a broadcast message? Broadcast messages are only available on the app for a limited time (approximately 30 days). Once the message is removed from the app, it will also be removed from your downloads.
• Did you try re-downloading the message?

If you still need assistance with your downloaded content, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST).

There are two ways that you can conserve data usage on the Turning Point app:

1. Make sure you are only downloading content when connected to Wi-Fi. To do this, go to the Profile screen and select App Settings. From there, make sure the “Download over Wi-Fi Only” option is toggled to On (the toggle will turn orange when on).
1. When this setting is turned on, you will receive a warning message if you try to download an item while on your data.
2. Turn off Cellular Data for the Turning Point app on your device settings. To do this, open your device’s settings and select the Turning Point Ministries app. Make sure “Cellular Data” is set to Off.
1. When this setting is turned on, media content on the Turning Point app will not work unless you are connected to Wi-Fi.

If you still need assistance with this, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST).

You can verify how much storage the Turning Point app uses by going to the Profile screen and selecting App Settings. There, it will show you your total device storage and compare it to how much of that used storage is from the Turning Point app.

1. Clear out your Downloads. If you are experiencing a high volume of storage space being taken up by the Turning Point app, it is likely due to the number of items you have downloaded. Deleting downloaded items will help free up storage space.
2. Clear your cached data. Please be advised: Clearing your cached data can result in data loss, such as login status and media progress (specific to the Turning Point app only). Do not do this step if you are not comfortable with losing any data from the app.
1. To clear cached data, go to the Profile screen and select App Settings.
2. Go to “Clear Cached Data” and select the Trash icon.
3. A pop-up will ask you to confirm that you want to delete your cached data.

If you still need assistance with this, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST).

This message appears if you are not connected to any Internet source, neither Wi-Fi nor cellular data. Check your device to see if the connectivity issue is affecting other apps, as this indicates a problem with your Internet connection.

Check your device settings to see if Cellular Data is enabled for the Turning Point app. If it is disabled and you are not connected to Wi-Fi, then the app will not have the Internet connection needed to work properly on your device.

If you still need assistance with this, please email us at info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday – Friday, 6 a.m. to 3:30 p.m. PST).

In-app subscriptions are recurring payments that you sign up for from a mobile app, in exchange for content, premium services, or other features that are available within the app.

In our case, TurningPoint+ is the content/service that you receive in exchange for signing up for an automatic monthly donation from the Turning Point app.

If you signed up for an automatic monthly donation from the Turning Point app, then you signed up for an in-app subscription. If you signed up from our website, by phone, or through the mail, then your monthly donation is not an in-app subscription.

Another way to tell if you have an in-app subscription for TurningPoint+ is to open the Settings app on your mobile device. Navigate to your Subscriptions screen, and it will show you any in-app subscriptions you have. Look for the Turning Point app icon. If it is there, you have an in-app subscription. Otherwise, your monthly donation is not through an in-app subscription.

The most notable difference is that in-app subscriptions have to be processed through the app host's payment system (in our case, the app host is either Apple or Google, depending on your device).

Recurring payments set up via in-app subscriptions are controlled by Apple/Google and not by Turning Point. To make changes to the payment information or cancel the recurring payment, you have to contact Apple or Google. Furthermore, Apple/Google obtain a 30% processing fee on all recurring payments.

In contrast, monthly donations set up from our website, phone, or mail are processed directly through Turning Point. We are able to update payment information or cancel the auto-giving donation at the customer's request. The processing fee is also substantially lower, allowing more of the monthly donation to be applied to the needs of the ministry.

For in-app subscriptions, updates to payment methods will need to go through Apple or Google. We have provided links below to additional information regarding how to update subscription information through Apple and Google:

• iOS
• Android

Please note that for in-app subscriptions, Turning Point is unable to handle updates to billing cycles, billing amounts, and payment information, as these are handled directly through Apple and Google.

To set up an auto-giving donation through the ministry, you can go to https://www.turningpointplus.org/signup, or contact Customer Service at 1-877-998-0222 (Monday through Friday 6:00AM to 3:30PM PST).

After setting up auto-giving through the ministry, you will need to cancel your in-app subscription, which can be done from your mobile device. For further assistance canceling in-app subscriptions, please visit the Apple/Google support sites:

• Apple:https://support.apple.com/en-us/HT202039
• Google:https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

The billing cycle for your in-app subscription will depend on structure set forth by Apple or Google. Please refer to the Subscriptions section of your device settings for billing dates.

Visit our account creation page and enter your information, including:

1. Your first and last name
2. A valid email address
3. A password for the site.

After we’ve received your information, we will send you an account confirmation email containing a link. Click the link within 24 hours to verify your account. Note: this step is required. Your Turning Point account will not be fully operational until your email address is confirmed.

If you do not see the account confirmation email, it may be in your junk folder. Please add info@davidjeremiah.org to your contacts so that future messages will be delivered to your inbox.

A Turning Point account is required to access TurningPoint+ content, as well as other great online features, including:

• Faster order fulfillment
• Access to purchased digital products
• Access to order and donation history
• A more personalized experience

It is free to sign up for a Turning Point account, and we are committed to keeping your personal information highly secure, per our Privacy Policy.

Click the blue login button at the top of the home page and select “password help.” You will be prompted for an email address. Enter the email address you used to set up your Turning Point account. After this, look for an email with a link to reset your password. When you click the link, you will be asked to reset your password. After entering the new password two times, you will be logged in.

NOTE: If you do not have an account or if you enter the wrong email address, you will be immediately notified.

No. You will use the same Turning Point account when you log in on your computer, phone, or smartTV.

Our default settings will keep you logged in indefinitely. However, you may change this at any time by going to your Profile/Account page and logging out. If you access the website or app through a shared device, we suggest signing out each time you leave.

If you would like to close your account, please contact info@davidjeremiah.org or call Customer Service at 1-877-998-0222 (Monday through Friday, 6 a.m. to 3:30 p.m. PST), where a representative will be happy to close your account for you.